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Posted: Wednesday, September 27, 2017 11:27 AM

Are you someone who enjoys meeting new people, can make someone at ease upon meeting them and always maintains professionalism? Are you equally comfortable working behind the scenes on important administration tasks? We are looking for a Receptionist/Records Administrator to join us. What to expect in the role We exist because of our members and we are here in service of them. You will be the face of Provident in our headquarters in Redwood City and the first introduction to Provident for many people. You will provide outstanding service to meet the needs of members, employees, other tenants in the building and vendors by assisting with reception and phone requests as well as directly emailing our members. The position sits within our Records department. As such, you will also assist the team by maintaining and updating corporate records and daily electronic indexing. Here's a breakdown of the day-to-day functions: Pleasantly and professionally greet and assist all visitors to the Provident headquarters building. This includes members, other tenants, fellow employees and vendors. Full front desk receptionist coverage including: Directing visitors to the right floor, including phoning the correct person/department/manager; Answer incoming calls and re-direct them to the right party; Follow building secuirity protocols for all tenants and vendors; Keep accurate sign in and package delivery logs; Receive, process and log all mail returned from the post office with invalid addresses. Process electronic, remote indexing daily Review and process daily email requests in Outlook from members with professional and customer focused communication. Process online address changes As we are a financial instituation you will be required to gain an understanding of, and adhere to, the Bank Secrecy Act (BSA) & Office of Foreign Assets Control (OFAC) policies and procedures, including reporting suspicious activity. You will receive training on this annually What you'll bring to the position: High School Diploma with at least 2 years of experience as a receptionist Proven customer service skills Strong written and communications skills Great energy and interpersonal skills Demonstrated expertise to use e-mail Proven knowledge and proficiency with MS Word, Excel, Access and Adobe Acrobat Ability to maintain professionalism and confidentiality at all times Come and join us as the new face of Provident Credit Union. Provident is an Equal Opportunity Employer We are a winner of the Bay Area News Group Top Workplace in 2017. Check us out on Glassdoor


• Location: San Mateo

• Post ID: 83300692 sanmateo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017