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Posted: Thursday, June 29, 2017 12:03 AM

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Job Description

We are looking for an enthusiastic, motivated, hard-working individual to come join the FoodyDirect team as a Customer Service Associate and Operations Wizard. You'll dive deeply into the world of shipping gourmet food while providing high-quality customer service to the many Foodies who visit FoodyDirect.

We communicate with our customers over a variety of channels including, phone, chat, and email. You'll also be responsible for managing the day-to-day administrative tasks that are essential to the office running smoothly.

Responsibilities:

Working with our service team to respond promptly to customer requests by phone, e-mail, and chat.
Demonstrating in-depth knowledge of online ordering platform (we will teach you!)
Reporting site issues and trends in customer experience.
Handling incoming and outgoing mail.
Collecting data and putting together ad-hoc reports.

You are:

A highly motivated team player who can handle multiple deadlines.
An independent self-starter.
Clear and concise communicator.
Excellent problem-solver.
Excellent in conflict resolution.
Possess a good sense of humor.
Are interested in learning (we will teach you!) and you bring a unique skill to the table.

The icing on the cake:

Previous experience in customer service: retail, call center, catering, etc.
A familiarity with SalesForce Service Cloud.
Knowledgeable about the food world.
Experience with analysis, inventory management or merchandising.
Have an eye for design or experience with Adobe Creative Suite.

To apply please send your resume to service@foodydirect.com and a brief cover letter telling us what your favorite food is and why?

• Location: Menlo Park, CA, San Mateo

• Post ID: 66368163 sanmateo
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