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Posted: Friday, September 29, 2017 10:40 PM

The Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customera s satisfaction The Post Sales Account Manager will be responsible for renewing and upselling his her client base quarterly and to ensure proper deployment of new and upsold services The Account Manager will connect on a regular basis with our existing customers and perform technical checkups The Account Manager will serve as the primary point of contact for his her customers and will assist with inquiries with the help of the resources such as Support Pre Sales or Management He She will be responsible for gathering customer feedback details and use cases and delivering it to the internal organization Product Manger as data points to drive product and company direction Success of this role will be measured by the annual renewal rate and upsell rate of SME customers and their overall satisfaction The Account Manager will work closely with Pre Sales to help close customers from a technical perspective Qualifications Ideal candidate will come from a security and systems networking background General knowledge of current IT security fields including Firewall IPS IDS Vulnerability Management Network Scanners PCI Policy Compliance GRC IT and Audit Tools other enterprise security solutions years of experience in the Software as a Service Saas industry providing Network Security IT Auditing and Policy Compliance solution and applications Knowledge in variety of Federal Regulatory Compliance issues a plus HIPAA GLBA Sarbanes Oxley SOX FISMA SCAP etc Knowledge of Auditing Frameworks a plus CIS NIST CobiT ISO ITIL NERC CIP etc Must possess an excellent work ethic with aa make it happena attitude Excellent written and verbal communication skills Most work is done over the phone with some occasional travel to clients partners trade shows etc


• Location: San Mateo

• Post ID: 83600742 sanmateo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017