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Posted: Wednesday, September 20, 2017 11:50 PM

Job Description:/h3:
Project Manager / Superintendent Residential Construction / Customer Service Manager
Pacific Peninsula Group : Menlo Park, CA
Pacific Peninsula is a fully:integrated design:build firm, headquartered in Menlo Park with over 25 years experience designing and building the Bay Areas finest homes and estates both on spec, and for our clients. The majority of our current projects are underway in Atherton, Menlo Park, Los Altos, Los Altos Hills, and Pebble Beach. Our clients and our entire team benefit from architecture, construction, and interior design capabilities being seamlessly integrated all under one roof.

We have an immediate need for a seasoned Customer Service Manager to be an integral part of our customer service department, coordinating and managing internal crew and external subcontractors on both our existing completed homes as well as in our projects under construction as they near completion and client turnover. The Customer Service Manager will be based in our main office, but out on various project sites throughout the day.

Minimum preferred qualifications:

Previous construction customer service experience preferred.
5:10 years general construction experience potentially as a superintendent or project manager, and have a thorough knowledge of home construction and an eye for the finish details. While the majority of the focus is in single family residential construction, it would be preferred (but not required) to also have a general sense of light commercial construction as well.
General understanding of mechanical, electrical, plumbing and fire sprinkler systems, and their main components; Able to read and understand plans, structural and other engineering details, specifications and subcontract agreements.
Strong leadership skills, proven leadership and management skills in dealing with complex projects and often:challenging client dynamics.
Strong organizational skills as well as self:confident, verbal and written communication skills with the ability to interact with all levels of employees, vendors, contractors, consultants, inspectors and owners.
Must have strong ability to plan and coordinate work, and be able to manage multiple tasks, with excellent follow:up skills both internally and externally.
Strong sense of urgency and ability to prioritize often:competing requests and deadlines.
Proficiency with MS Excel, Word, and Project.
Proficiency with Dropbox a plus.
Bachelors degree in Architecture, Engineering or Construction Management is preferred but not required.
California Contractors license preferred, but not required.

Essential Responsibilities:

Manage the day to day coordination of customer service, including warranty follow:up as well as special (small) projects for clients and company:owned properties, which include a mix of single family homes and estates, as well as company:owned smaller:scale multi:family, mixed:used, and light:commercial projects.
Field calls and inquiries/requests from tenants and homeowners and determine course of action for visiting the site to assess what is needed, and then working internally to get background knowledge of the project from the project manager and subcontractors that originally built it.
Prioritize customer service projects and clients based on seriousness, etc.
Schedule and organize repairs and service with internal customer service team and/or external subcontractors.
Track costs, timesheets, and other financial details and descriptions of work completed using our tracking software, assist in the billings for customer service work completed not covered by explicit or implicit warranty.
Assist in the new projects completions with closeout documentation, punch listing and pre:emptive testing of all systems with the appropriate internal and exterior resources to ensure trouble:free, zero:punch


• Location: San Mateo

• Post ID: 82642567 sanmateo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017